Privacy and Cookie Policy


Pay.UK understands the importance of using personal data fairly and responsibly.

This privacy notice describes how Pay.UK uses the information which it may collect on the Website (the “Site”) and how you can exercise your rights with regard to your personal data.

Personal data is data that directly identifies an individual, such as your name, address and other contact details. It also includes information that indirectly identifies an individual, such as IP addresses, cookies and other online identifiers.   



Pay.UK is the data controller and responsible for the personal data that we collect from you.

We are registered with the Information Commissioner’s Office (registration number ZA295029).

Our business address is Pay.UK Limited 2 Thomas More Square London E1W 1YN.

You can contact us in the following ways:

  • By writing to the above address;
  • By emailing us at; or
  • By telephoning us on 020 3217 8200.


3. HOW WE Collect your personal Data

We collect personal data about you in the following ways:

Creating an account to access the content for developers
When you sign up for creating an account for developers on the Site, we will collect:

  • Your name, job title, email address and contact number
  • Details about your company
  • Your interests with regard to accessing information about the APIs

Getting in touch with us of providing feedback
When you contact us via our contact form or via other channels we may collect:

  • Your full name
  • Job title and information about your industry
  • Company information
  • Email address
  • Details about your query
  • Details that you provide in our feedback form

Visiting and using our Site
When you visit and use our Site we collect information about your visit  and how you use our Site via cookies.



We use your personal data for the following purposes:

  • to create and manage your user account that allows you to access technical information, including the Sandbox;
  • to analyse your responses if you take part in any of our surveys or consultations;
  • to compile statistical analysis of the pages of the Site you visit;
  • for internal administration and/or analysis;
  • to communicate with you in any way (including when you contact us with a query or feedback); and
  • to comply with any of our legal or regulatory obligations.

In most cases the legal basis for the processing is that it is in Pay.UK’s interests and this interest does not override your rights and freedoms – we refer to this as “Pay.UK’s legitimate business interests”. In some cases, the legal basis is that the processing is necessary to perform a contract with you or to comply with a legal obligation.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that the other reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and will explain the legal basis which allows us to do so.

Where we have obtained your consent, we may also contact you by email with information about updates about our Site and services on the Site. You can unsubscribe from these emails at any time.

From time to time, we may also contact you to invite you to take part in our surveys and consultations. This is based on our legitimate interest, but we will provide you with the opportunity to let us know if you do not want to be contacted again about surveys and consultations in future.


5.  Third Parties

Other than to those third parties listed below, we will not disclose your personal data to any third party unless either we have your permission to do so, or we are, or consider ourselves to be, under a legal or regulatory obligation to do so.

Your personal data may be disclosed to the following recipients:

  • Pay.UK’s third party service providers for the purposes of carrying out their services on behalf of Pay.UK;
  • our sister companies and/or our subsidiaries;
  • Pay.UK’s professional advisers and external auditors; and 
  • any person to whom Pay.UK proposes to transfer any of its rights and obligations under any agreement Pay.UK has with you.

We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Other than to those third parties listed above, Pay.UK will not disclose your personal data to any third party unless either Pay.UK has your permission to do so, or Pay.UK is, or consider itself to be, under a legal or regulatory obligation to do so. 


6.  TRansfer of Personal Data to Other Countries

For the purposes outlined in this privacy notice, Pay.UK may transfer your personal data to countries outside the UK, including outside the European Economic Area (EEA).  If your personal data is transferred to or accessed from countries outside the UK and/or the EEA, Pay.UK will ensure that appropriate measures are in place to ensure a similar standard of data protection.


7. How long we keep your personal data

We keep your data if we have to do so to meet our statutory and regulatory obligations. In some cases, your data will be kept to enable us to pursue Pay.UK’s legitimate business interests in relation to our stakeholders, current and future requirements and the administration of the Request to Pay website and we will hold it for such period as is appropriate for the administration of the Request to Pay website.   


8. How We KEEP YOUR PErsonal Data secure

Pay.UK understands the importance of ensuring its systems are secure from unauthorised access, use or disclosure so that emails and forms that contain your personal data are safe.  We have internal policies, procedures and controls in place to ensure this.


9. Use of Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

We use cookies to:

  • recognise you (by reference to your IP address) whenever you visit this Site; and
  • compile statistics and to help us to improve our Site.

We may collect information about your computer including operating system and browser type for the purposes of, but not limited to system administration, aggregating information and statistical and auditing purposes.

You may refuse to accept cookies or be alerted as to when a cookie is being sent by activating the relevant setting on your browser. If you choose not to accept cookies this Site may not function properly or may be considerably slower.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit


10.  YOUR rights with regard to your Personal data

You have a number of rights regarding your personal data that is processed by us:   

  • The right of access to the information we hold about you, and to obtain information about how we process it;
  • The right to rectification allows you to request that we rectify your information if it is inaccurate or incomplete;
  • The right to erasure allows you to request the deletion or removal of your personal data where there is no compelling reason for its continued processing. We may continue to process your information if we have another legitimate reason or legal obligation for doing so;
  • The right to restrict processing allows you to ‘block’ or suppress processing of personal data in certain circumstances;
  • The right to data portability - in some circumstances, the right to receive certain information you have provided to us in an electronic format and/or request that we transmit it to a third party; and
  • The right to object to, and to request that we restrict our processing of your information in some circumstances. Again, there may be situations where you object to, or ask us to restrict, our processing of your information but we are entitled to continue processing your information and / or to refuse that request.

If you want to exercise any of the above rights, you can contact Pay.UK directly by post, email, or telephone, as set out below. 

Where we have shared your personal data with other companies, we will let them know if you exercise any of these rights.   


11. Queries or complaints with regard to your Personal Data

If you have any questions around the processing of your personal data that is not addressed in this privacy notice, Pay.UK is happy to provide any additional information or explanation needed.   

Pay.UK tries to meet the highest standards when processing personal data.  For this reason, we take any complaints we receive about this very seriously.  Pay.UK encourages people to bring it to its attention if they think that Pay.UK’s collection or use of information is unfair, misleading or inappropriate.   

If you have a query, request, or a complaint about the way we have processed your personal data you can contact us directly at the details set out below. 

By email at
By post at 2 Thomas More Square, London E1W 1YN
By telephone on 020 217 8200. 

If you believe that we have not complied with your data protection rights, you can complain to the Information Commissioner who can be contacted at, by telephone on 0303 123 1113 or by post:   

Information Commissioner’s Office
Wycliffe House
Water Lane
SK9 5AF   


20 March 2020:  Privacy notice updated to reflect new site functionalities and updated contacted information.